We currently deliver within the United Kingdom only. We are not currently able to deliver to any other countries, although we may expand our delivery areas in the future.

Delivery is completely free. There are no hidden charges—your total will be clearly displayed at checkout.

Processing time: 1–2 working days (Monday to Friday)
Delivery time: 5–7 working days
Estimated total delivery time: 6–9 working days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as adverse weather conditions or courier delays.

Contact us within 48 hours of receiving your order.

Please include clear photographs of the damage or fault. We will review your case and offer either a replacement or a full refund, with all return costs covered by us.

- Unused

- Undamaged

- In the original packaging with all labels/tags attached.

Defective, damaged, or incorrect products: No cost to you. We cover the return delivery cost.

Change of mind: You will be responsible for the actual return delivery cost. This includes situations where the product does not fit, you ordered the wrong item, or you no longer want it.

1. Email our customer service at support@havendon.com with your order number and a brief explanation of why you would like to return the product.

2. We will review your request and provide detailed return instructions, including a prepaid return label if applicable.

Customers have the right to return their purchase within 30 days of the delivery date without providing a reason. Products must be unused, undamaged, and in their original packaging.