Payment Policy
Last updated: 31 August 2026
All payments on havendon.com are processed over an encrypted connection by our payment providers. We don't store card or banking details on our servers.
What we accept
Cards
Visa, Mastercard, American Express
Digital wallets
Apple Pay, Google Pay
Other
PayPal
Every method is fee-free — we don't add a surcharge for any of them.
Paying by card
- Select Credit/Debit Card at checkout
- Enter your card number, expiry date and security code
- Enter your billing details
- Confirm
Card payments are typically verified through 3D Secure, meaning your bank confirms the transaction with you directly. You'll see an on-screen confirmation followed by an order confirmation email.
Paying by PayPal
- Select PayPal at checkout
- Log in to your PayPal account
- Choose your preferred funding method
- Confirm
You'll be returned to our site to complete the order.
Paying by Apple Pay or Google Pay
- Select Apple Pay or Google Pay at checkout
- Verify with Face ID, Touch ID or your device passcode
- Confirm
You'll be returned to our site and receive your order confirmation.
Prices and charges
All prices are shown in pounds sterling and include VAT at the applicable rate.
The total displayed at checkout is the total you pay. Delivery is free, and nothing further is collected on delivery.
Your card is charged when you place the order.
Security
Payments are protected with SSL/TLS encryption and handled by providers that maintain PCI DSS compliance — the security standard for organisations processing card data.
We receive a payment confirmation, the last four digits and the card type. Your full card number never reaches us.
Our payment systems are kept current with prevailing security and compliance standards.
If a payment doesn't go through
Usually one of these:
- Card details entered incorrectly — check the number, expiry date and security code
- Card expired, or insufficient funds available
- Billing address doesn't match what your bank holds on file
- Your bank has blocked the transaction — a quick call normally clears it
- Online or international payments are switched off in your banking app
Don't submit several orders in a row before you're sure the earlier attempt failed. Each attempt can place a hold on your account. These clear automatically, usually within 3 to 7 working days, but several at once can tie up your balance.
If it keeps failing, email us and we'll work through it with you.
Charged but no confirmation?
Check your spam folder first. If nothing has arrived after a couple of hours, email us the amount and date and we'll trace the order.
Refunds
Refunds go back to the payment method used for the original purchase. Timings and eligibility are covered in our Return & Refund Policy.
Contact
Email: support@havendon.com
Phone: +44 113 394 2415
Service hours: Monday to Friday, 9:00 am–5:00 pm UK time
Response time: Within 1–2 working days
Havendon LTD
Address: 27 Albion Street, Leeds LS1 5AT, United Kingdom