Shipping Policy – Havendon

Effective date: 03-10-2025

Our goal is to provide a smooth, reliable, and transparent delivery service for all our customers across the United Kingdom. Below you'll find everything you need to know about our delivery process.

SHIPPING AREA

Delivery Location: We currently deliver exclusively within the United Kingdom.
Future Expansion: We may expand our delivery services to additional regions in the future.

DELIVERY COSTS

Within the United Kingdom: Free Delivery on all orders.
No Hidden Charges: All costs are clearly displayed at checkout.

ORDER PROCESSING TIME

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
Last Order Time: 6:00 pm (GMT/BST).
Weekend Orders: Orders placed on weekends or UK public holidays are processed on the next business day.

DELIVERY TIMES

Estimated Delivery Time: 5–7 business days.
Business Days: Deliveries take place Monday to Friday.
Please Note: Delivery times are estimates and may vary due to factors beyond our control, such as severe weather conditions or courier delays.
Estimated Total Delivery Time: 6–9 business days.

DELIVERY PROCESS

Reliable Courier Services: We ship via DHL, FedEx, and UPS.
Insured Deliveries: All deliveries are fully insured. If your parcel is lost or damaged during transit, please contact our Customer Support team.
Eco-Friendly Packaging: We aim to use sustainable packaging materials wherever possible to reduce our environmental impact.

ORDER TRACKING

Tracking Information: Once your order has been dispatched, you will receive an email containing your tracking number and the name of the delivery courier.
Track Your Order: You can track your order through our Track Your Order page using your tracking number.
Questions: If you have any questions regarding your delivery, please contact our Customer Support team.

MISSING ITEMS

Reporting Missing Items: Please contact our Customer Support team within 7 days of receiving your parcel by emailing support@havendon.com.
Resolution: We will investigate the issue promptly and arrange a replacement or refund where appropriate.

RETURNS & REFUNDS

Returns: Returns are accepted within 30 days of the delivery date.
Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalised items cannot be returned.
Return Costs: Return postage costs are the responsibility of the customer unless the item is faulty, damaged, or not as described. In these cases, Havendon will cover the return postage costs.
Refunds: Refunds are processed within 14 days of receiving and inspecting the returned item. Refunds will be issued to the original payment method.

RESTOCKING FEE

No Restocking Fee: Havendon does not charge a restocking fee on any returns.

RETURN DELIVERY COSTS

Faulty, Damaged or Incorrect Products: No cost to the customer. This applies where the product is incorrect, damaged during delivery, or otherwise faulty.
Change of Mind: The actual cost of return postage is the responsibility of the customer. This applies if the wrong item was ordered, the item is no longer required, or it does not meet the customer's needs.

Our Business Information

Store Name: Havendon
Company Name: Havendon LTD
Address: 26 Birchwood Lane, Leeds, LS8 4QH, United Kingdom
E-mail: support@havendon.com
Contact Form: Contact Us
Service Hours: Monday to Friday: 9:00 am – 5:00 pm (GMT/BST)
Customer Support: We aim to respond to all enquiries within 24–48 business hours.