Privacy Policy – Havendon

Effective date: 03-10-2025

Havendon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Havendon.
This Privacy Policy applies to our website and its associated subdomains (collectively, our Service). By accessing or using our Service, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

DEFINITIONS AND KEY TERMS

Cookie: A small file generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preferences and login details.
Company: When this Privacy Policy refers to "Company", "we", "us", or "our", it means Havendon LTD, which is responsible for your personal information under this Privacy Policy.
Country: United Kingdom.
Customer: Any individual, organisation, or business that registers to use the Havendon Service.
Device: Any internet-connected device, including a mobile phone, tablet, laptop, desktop computer, or other device used to access Havendon and its Services.
IP Address: Every device connected to the internet is assigned an Internet Protocol (IP) address. This may be used to estimate your general location and improve the security and functionality of our website.
Personnel: Individuals employed by or contracted to provide services on behalf of Havendon.
Personal Data: Any information that directly or indirectly identifies a natural person, either on its own or when combined with other information.
Service: The services provided by Havendon through our website.
Third-party Services: Advertisers, promotional partners, marketing providers, analytics providers, and other third parties whose services may support our business or be of interest to you.
Website: http://havendon.com/
You: Any individual or organisation registered to use the Havendon Services.

WHAT INFORMATION DO WE COLLECT?

We may collect information when you:

• Visit our website.

• Register an account.

• Place an order.

• Subscribe to our newsletter.

• Complete a survey.

• Fill in a contact form.
  This information may include:

• Name or username.

• Telephone number.

• Email address.

• Delivery address.

• Billing address.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect to:

• Personalise your shopping experience.

• Improve our website and services.

• Provide better Customer Support.

• Process and fulfil your orders.

• Manage promotions, competitions, surveys, and other website features.

• Send order updates and other service-related communications.

WHEN DOES HAVENDON USE INFORMATION FROM THIRD PARTIES?

Havendon may collect information from trusted third-party providers where necessary to provide our Services.
If you interact with us through social media platforms, we may receive information that you have chosen to make publicly available according to your privacy settings.

WHEN DOES HAVENDON RECEIVE CUSTOMER INFORMATION FROM THIRD PARTIES?

We may receive information from trusted third parties when you contact us or submit your details through our website.
For example, fraud prevention providers may help verify transactions and reduce fraudulent activity. We may also receive publicly available information from social media platforms where permitted by your privacy settings.

DO WE SHARE YOUR INFORMATION?

We may share your personal and non-personal information with trusted third-party service providers that help us operate our business, including:

• Website hosting providers.

• Payment processors.

• Delivery and courier companies.

• Customer Support providers.

• Email communication providers.

• Fraud prevention services.

• Marketing and analytics providers.
  These providers may only use your information to perform services on our behalf and are required to protect your personal information.
  If Havendon undergoes a merger, acquisition, sale of assets, or business restructuring, your information may be transferred as part of that transaction.

ANALYTICS

We may share limited technical information, including your IP address and website usage data, with trusted analytics providers to help us understand website performance, improve our Services, and monitor advertising effectiveness.
This information may include:

• IP address.

• Browser type.

• Device type.

• Connection information.

• Pages viewed.

• Website usage statistics.

LEGAL DISCLOSURE

We may disclose your personal information where required to comply with applicable laws, regulations, legal proceedings, court orders, or requests from government authorities.
We may also disclose information where necessary to protect our legal rights, prevent fraud, investigate suspected unlawful activity, or protect the safety of our customers and business.

WHERE AND WHEN IS INFORMATION COLLECTED?

Havendon collects personal information that you voluntarily provide when using our website or contacting our Customer Support team.
We may also receive personal information from trusted third-party providers as described throughout this Privacy Policy.

HOW DO WE USE YOUR EMAIL ADDRESS?

By providing your email address on our website, you agree to receive emails from Havendon. You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link included in our emails. We only send emails to customers who have chosen to receive communications from us, either directly or through a trusted third party. We do not send unsolicited marketing emails.
By submitting your email address, you also consent to us using it for customer audience targeting on platforms such as Facebook, where we may display relevant advertisements to customers who have opted to receive communications from us.
Email addresses provided during the checkout process will only be used to process your order and send order-related updates. If you provide your email address to us through another method, we may also use it for the purposes described in this Privacy Policy.
If you wish to stop receiving marketing emails, you can unsubscribe at any time by following the instructions included at the bottom of each email.

HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your personal information only for as long as necessary to provide the Havendon Services and fulfil the purposes outlined in this Privacy Policy. We may also retain your information where required by law or where necessary to resolve disputes, enforce our agreements, or comply with legal obligations.
When your information is no longer required, it will be securely deleted, anonymised, or otherwise rendered incapable of identifying you.

HOW DO WE PROTECT YOUR INFORMATION?

We implement a range of technical and organisational security measures to protect your personal information whenever you place an order or access our website.
Sensitive information is transmitted using Secure Socket Layer (SSL) encryption and processed through secure payment providers. Access to personal information is restricted to authorised personnel who require it to perform their duties.
We do not store your payment card details after your transaction has been completed.
Although we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

COULD MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?

To provide our Services, your personal information may occasionally be processed by trusted third-party service providers located outside the United Kingdom.
Where your information is transferred internationally, we take appropriate measures to ensure it remains protected in accordance with applicable data protection laws.

IS THE INFORMATION COLLECTED THROUGH THE HAVENDON SERVICE SECURE?

We take appropriate physical, technical, and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Despite these safeguards, no security system can provide absolute protection. By using our Services, you acknowledge that, while we take reasonable precautions, we cannot guarantee complete security of information transmitted over the internet.

CAN I UPDATE OR CORRECT MY INFORMATION?

You have the right to request access to, correction of, restriction of, or deletion of your personal information, subject to applicable legal requirements.
You may contact us to:

• Update or correct your personal information.

• Change your communication preferences.

• Request deletion of your personal information where legally permitted.
  Please note that changes made to your information will not affect records that we are legally required to retain or information already shared with authorised third parties before your request was processed.
  To protect your privacy, we may ask you to verify your identity before processing your request.

Please also note that, due to routine system backups, it may not be technically possible to remove every copy of your information immediately. Any remaining copies will be securely retained only until they are overwritten or deleted in the normal course of our backup procedures.

If you wish to access, update, or delete your personal information, please contact our Customer Support team.

PERSONNEL

If you apply for a position with Havendon or work with us, we may collect the personal information you voluntarily provide.
This information is used solely for recruitment, employment administration, and related Human Resources purposes.
You may contact us to update or correct your information, change your communication preferences, or request access to the information we hold about you, subject to applicable legal requirements.

SALE OF BUSINESS

If Havendon is involved in a merger, acquisition, sale of assets, restructuring, or similar business transaction, your information may be transferred to the new owner or successor organisation, provided they agree to protect your personal information in accordance with this Privacy Policy.

AFFILIATES

We may share your personal information with companies that are affiliated with Havendon where necessary to operate our business and provide our Services.
Any affiliated company receiving your information will process it in accordance with this Privacy Policy.

GOVERNING LAW

This Privacy Policy is governed by the laws of England and Wales, without regard to its conflict of laws provisions. You agree to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of or in connection with this Privacy Policy.
The laws of England and Wales, excluding its conflict of laws rules, shall govern this Privacy Policy and your use of the Havendon website. Your use of our website may also be subject to other applicable local, national, or international laws.
By using Havendon or contacting us directly, you acknowledge that you have read and accepted this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our website or Services. Your continued use of our website following any updates to this Privacy Policy constitutes your acceptance of those changes.

YOUR CONSENT

We have updated our Privacy Policy to provide greater transparency regarding the information we collect and how it is used. By using our website, creating an account, or placing an order, you consent to this Privacy Policy and agree to its terms.

LINKS TO OTHER WEBSITES

This Privacy Policy applies only to the Services provided by Havendon. Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, accuracy, or practices of those websites. Once you leave our website, your use of third-party websites is governed by their own terms and privacy policies.

ADVERTISING

Our website may display advertisements or links to third-party websites. Havendon does not endorse or guarantee the accuracy, quality, or reliability of any third-party advertisements, products, or services and accepts no responsibility for them.
Advertising helps support many online services, and we aim to ensure that any advertisements displayed are safe, relevant, and appropriate.
Links to third-party websites or services should not be interpreted as an endorsement or recommendation by Havendon.

ADVERTISING COOKIES

Advertising cookies may collect information about your online activity to display advertisements that are more relevant to your interests. These cookies also help prevent the same advert from repeatedly appearing and assist advertisers in measuring advertising performance.

COOKIES

Havendon uses cookies to identify the areas of our website you visit and to improve your browsing experience. Cookies help us enhance the functionality and performance of our website.
Most web browsers allow you to disable cookies. However, disabling cookies may affect certain features of our website and prevent some services from functioning correctly.
We do not store personally identifiable information within cookies.

BLOCKING OR DISABLING COOKIES

You may configure your browser to block cookies or similar technologies at any time. Please note that blocking essential cookies may prevent parts of our website from functioning correctly, and some saved preferences or login information may be lost.
Disabling cookies within your browser does not automatically remove cookies that have already been stored. These can usually be deleted through your browser settings.

CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that a child has provided us with personal information, please contact us so that we can remove it where appropriate.

CHANGES TO OUR PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices. Where required by law, we will notify you before significant changes take effect. By continuing to use our Services after any updates become effective, you agree to the revised Privacy Policy.

THIRD-PARTY SERVICES

Our website may display, include, or provide access to third-party content, products, services, or links to third-party websites.
You acknowledge that Havendon is not responsible for the availability, accuracy, legality, quality, or content of any third-party services. Your use of any third-party service is entirely at your own risk and subject to that third party's own terms and policies.

CONTACT US

If you have any questions about this Privacy Policy, please contact our Customer Support team.

E-mail: support@havendon.com
Contact Form: Contact Us

Our Business Information

Store Name: Havendon
Company Name: Havendon LTD
E-mail: support@havendon.com
Address: 26 Birchwood Lane, Leeds, LS8 4QH, United Kingdom (This is not a return address.)
Service Hours: Monday to Friday: 9:00 am – 5:00 pm (GMT/BST). Customer Support aims to respond within 24–48 business hours.